Return Policy
At Dofloshe Enterprises, we are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process. Please read the details of our return policy below.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The product must be unused and in its original packaging.
- The item must be returned within 30 days from the date of purchase.
- You must have proof of purchase, such as a receipt or order confirmation.
2. Non-Returnable Items
Certain products cannot be returned. These include:
- Custom or special-order items
- Opened or used medical equipment and supplies (for hygiene and safety reasons)
- Perishable items such as medical consumables or items with expiration dates
- Digital products or software licenses that have been downloaded or activated
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [your email address] or call [your phone number] to notify us of your return request. Please include your order number, product details, and reason for the return.
- Return Authorization: Once we receive your request, we will provide you with a return authorization and instructions on how to send the item back to us.
- Shipping: You will be responsible for the shipping costs of returning the item, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-14 days. Please note:
- Shipping fees are non-refundable.
- If the item was purchased using a discount or promotion, the refund will reflect the discounted price.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [your email address] for further instructions.
6. Defective or Damaged Items
If you receive a product that is defective or damaged, please contact us immediately. We will arrange for the return and replacement of the item at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please take the following steps:
- Check your bank account or credit card statement again.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [your email address].
8. Contact Information
For any questions or concerns regarding returns, please contact us here
